Track Your Order
Where's my parcel?
Every order gets a tracking number by email as soon as it's dispatched. Enter that number below to see exactly where your parcel is.
Haven't received a tracking number yet?
Orders are processed within 1 to 3 business days. Your tracking email is sent the moment your parcel leaves the warehouse, so if it's been fewer than 3 business days since you ordered, it's simply not shipped yet.
If it's been longer than that, check your spam or promotions folder first — then email us at support@catspeomate.com with your order number and we'll send it straight over.
How long should delivery take?
- United Kingdom: 5 to 12 business days
- United States: 5 to 12 business days
- Canada: 6 to 14 business days
These are estimates from the date of dispatch, not the date you ordered. Courier schedules and seasonal demand can add a few days.
My tracking hasn't updated in days
This is normal and usually nothing to worry about. Tracking often goes quiet while a parcel is in transit between countries or waiting to clear customs, then jumps forward all at once when it reaches your local courier.
If there's been no movement at all for 7 days, email us with your order number and we'll open an investigation with the carrier on your behalf.
Tracking says delivered but nothing arrived
Before contacting us, please check:
- Around your property — porch, side gate, bin store, behind plant pots
- With neighbours, who may have taken it in
- Your building's reception, post room or parcel locker
- Any safe place instruction you left with the courier
If it's still missing, email support@catspeomate.com. We'll supply the delivery confirmation, date, tracking history and carrier details so you can open an investigation with the courier.
Still stuck?
Email support@catspeomate.com with your order number and we'll look into it for you. Support hours: Monday to Friday, 9:00 AM to 5:00 PM (GMT).